Check Your First Archived Email

Send test emails

Send three emails, each with a unique subject such as "Archive test 1":

Enter the subject in the search bar of your archive. To search all mailboxes, switch to All mail (admins and auditors). "No emails found." means the mail has not arrived.
Open the user menu (top right) and choose Administration. The Dashboard opens.
Check the Compliance status card: "Active, 3 emails archived". "No source connected yet" means no source is set up.
Under Getting started, First email archived is ticked.
Under Integrations, check the card of your source for errors. "Never synced" on a connector means nothing was fetched yet.
For imports, open Import Jobs: Pending, Running, Finished or Failed.

Check your mail server for a bounce. The error codes are listed in Setting Up Email Journaling.
Compare the relay address in your rule with the one on the SMTP BCC relay card. It must match in full, including the token after your archive name.
Check that the rule is enabled and applies to all messages, not only inbound or outbound.
Wait: Exchange Online takes up to 30 minutes, Google up to an hour.

Under Gmail routing, all message types must be ticked: Inbound, Outbound, Internal - sending, Internal - receiving.
Connector errors: Connect Google Workspace.

Under Mail flow > Rules, the rule must be enabled and have the relay address as Bcc recipient.
More: Archive Microsoft 365 and Exchange Online continuously.

Open Integrations and click Manage mailboxes on the IMAP mailboxes card.
If Status shows Error, click Fix, correct the password and click Test connection.
Click the refresh icon (Sync now) to fetch at once. Otherwise the mailbox is checked about every 15 minutes.